Share audio file MS Teams audio error

Question

Have a user that got an audio error through Microsoft teams desktop client (Microsoft Teams Version 1.3.00.19173 (64-bit)
"Microsoft teams couldn't share system audio system audio sharing was stopped because of an error"

Not sure if anyone has come across this and what they did to fix it please?

Answer 1

Here was the fix, instead of stopping sharing and resharing: (Include system audio button: Click the Include system audio button to toggle whether or not you are sharing audio that is played by your system. When this button’s icon has a slash through it, the participants cannot hear audio played by your system. This setting is not the same as the microphone mute setting, so it does not affect whether or not participants can hear audio from your microphone.) This is hidden and opens up at top of screen only when sharing screen.

Answer 2

Hi！

Does this issue persist all the time?

Does anyone else have the same issue in your organization?

If this issue is only occurred on specific user, we recommend you try to change another device to see if this issue is still persists.

Also, please make sure your Windows audio device is the same as your audio device in Teams.

Besides, you can also try to update your client to the newest update and then test it gain to see if it works for you.