Touchpad not working on windows 11

Question

Hi,

I have a Dell laptop, and my touchpad is not working. it was working yesterday, but then it stopped working while I was using it. I have tried all the updates and steps that can be done for the same.

Can you please guide me to fix this problem asap?

Thanks.

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Moved from: System Center Service Manager

Answer 1

To troubleshoot your touchpad issue on your Dell laptop running Windows 11, you can try the following steps:

1. Check Touchpad Settings: Go to Settings > Devices > Touchpad and ensure that the touchpad is enabled.
2. Update Touchpad Drivers:
   • Right-click on the Start button and select Device Manager.
   • Expand the Mice and other pointing devices section.
   • Right-click on your touchpad device and select Update driver. Choose Search automatically for updated driver software.
3. Reinstall Touchpad Drivers: If updating doesn't work, you can try uninstalling the driver:
   • In Device Manager, right-click on the touchpad device and select Uninstall device.
   • Restart your laptop, and Windows should automatically reinstall the driver.
4. Check for Windows Updates: Make sure your system is up to date by going to Settings > Update & Security > Windows Update and checking for updates.
5. Use External Mouse: If the touchpad is still not working, try connecting an external mouse to see if it functions correctly. This can help determine if the issue is with the touchpad itself.
6. BIOS Settings: Sometimes, the touchpad can be disabled in the BIOS. Restart your laptop and enter the BIOS setup (usually by pressing F2 or Del during startup). Check if the touchpad is enabled there.

If none of these steps resolve the issue, it may be a hardware problem, and you might need to contact Dell support for further assistance.

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References:

• Resolved issues in Windows 11, version 21H2
• Resolved issues in Windows 11, version 25H2

Answer 2

Hello

Can you please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up please.

Answer 3