microsoft 365vbasic storage payment issues

Question

I purchased additional storage on 11/9 in Microsoft 365 Basic and it has acknowledged the payment, but OneDrive and Outlook apps still do not reflecct the payment. I received an email today from Microsoft 365 they were deleting everything. HELP I PAID.

Answer 1

Hello,

You would need support in this case.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

Did not answer anything.