authenticator app on new phone fails to generate code

Question

I am locked out, and unable to download and restore

Answer 1

If you are locked out and unable to generate codes with the Microsoft Authenticator app on your new phone, you will need to ensure that you have set up multifactor authentication (MFA) correctly. Here are some steps you can take:

1. Use SMS or Call for MFA: If you have set up SMS or call-based MFA, ensure that the phone number is active and can receive messages or calls. You can use this method for two-step verification.
2. Old Device for Verification: If you still have access to your old device, do not factory reset it or remove the Authenticator app until you have successfully set up your new device. You may need to use your old iPhone for two-step verification during the setup process of your new phone.
3. Contact IT Support: If you are still unable to access your account, it may be necessary to contact your IT support for assistance. They can help you reset your MFA settings or provide alternative methods for verification.
4. Backup Recovery: If you had set up recovery settings on your old device, you could restore your account credentials on the new device once you regain access.

If you haven't set up any recovery options or cannot access your old device, contacting your IT support is likely the best course of action to regain access to your account.

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References:

• Migrate to a new iPhone for work
• Migrate to a new iPhone for work