Problem installing the Extended Security Update program

Question

I get an error message when trying to install the Extended Security Update program. The message is this, "Something went wrong. We can't enroll you in Extended Security Updates right now. Close this window and try again." I have tried to enroll for the past 10 days and get the same message. I have windows 10 version 22H2 with update KB 5046613.

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Moved from: Microsoft Security | Microsoft Defender | Microsoft Defender for Identity

Answer 1

Hi, good day!

Are you using Windows Home or Pro edition?

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Please try the following methods below.

• Disable or uninstall any third-party Antivirus program to prevent it from interfering with enrollment process.
• Settings > Accounts > Access work or school, then select the work or school email and click Disconnect. Restart the computer.
• Please try to run SFC and DISM to check for any system errors and corrupted files. https://support.microsoft.com/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca After that, restart your computer
• Open Settings > Find my Device If it is turned OFF, turn it ON. Restart your computer then try again. If it is already ON, turn it OFF, restart your computer then turn back ON.
• Make sure Microsoft Account Sign-in Assistant and Credential Manager services are available and running.

Press Start then search Services

Find Microsoft Account Sign-in Assistant in the list then double click it

Select Automatic (Delayed Start) on the Startup Type and click on Start

Click Apply and OK.

Do the same with Credential Manager service

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.