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Microsoft Edge | Other | Windows 11
Other issues or features related to Microsoft Edge on Windows 11
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A distortion error during the live photo check usually points to a camera or browser permission problem. Try to confirm your camera is working in the Windows Camera app, then open Edge settings, go to Site permissions, select Camera, and allow the site to use your webcam. Close Edge, reopen it, then try the verification again. If the error stays, restart your device and repeat the capture step on the Microsoft verification page using the same account.
By the way, did you already try using a different browser or a private window to check if the same error appears.