Request for Invoice – Unidentified Microsoft Payment

Question

Dear Microsoft Support Team,

 

We have noticed a payment reflected on our bank statement from Microsoft in the amount of R 1,999.00 (ZAR) with the reference *DL Microsoft removed PII. However, we did not receive any invoice for this annual renewal.

 

We manage multiple accounts under the following email addresses:

• ******@vanzyloptom.co.za
• [Removed ******@tiscali.co.za]

 

After logging into both accounts, the payment history shows no transactions for the past seven years. Our auditors now require the official invoice for tax purposes, but we are unable to provide it without your assistance.

 

Could you kindly investigate this matter and supply us with the relevant invoice or details regarding the payment?

Moved from Microsoft 365 and Office | Subscription | For business | Windows

 

Answer 1

Hi, I'm John! I will help you with this.

In this case, I recommend signing in to your Microsoft 365 admin center using your business admin account and checking the Billing > Bills & payments section:

• Sign in to the Microsoft 365 admin center https://admin.microsoft.com with your admin account.
• Go to Billing > Bills & payments.
• Select the invoice you want and choose Download PDF.

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If the check payment still shows as outstanding or isn’t listed, it’s best to contact Microsoft 365 Business Billing Support directly so they can verify the payment details on their end:

• Sign in to Microsoft 365 admin center https://admin.microsoft.com with your Microsoft 365 admin account,
• Select Support > Help and support, enter your question and select Contact support.

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I really hope this information is helpful. Let me know if you have any further questions or concerns.