Admin with email and passcode quit

Question

Admin with email and password for our agency has quit. We have no access and do not know the password or code. How can the owner get this reassigned and reset?

Thanks so much for any help in advance!

Answer 1

If the admin account for your agency has been lost due to the previous admin quitting, you can follow these steps to regain access:

1. Contact Microsoft Support: Since you no longer have access to the admin account, you will need to reach out to Microsoft support. You can find the appropriate contact information for your region at the Microsoft 365 support page.
2. Identity Verification: Be prepared to verify your identity and ownership of the organization. This may involve providing official business documentation, domain ownership, or other verification methods.
3. Global Admin Recovery: If you are part of the company's tenant, ask to be transferred to the Microsoft 365 Data Protection team to assist with resetting the password. If you aren't part of the tenant, a colleague who has access should contact support on your behalf.
4. Recovery Options: If you have a Microsoft partner managing your tenant, you can reach out to them for recovery assistance.

By following these steps, you should be able to regain access to your Microsoft 365 account and reset the admin credentials.