i keep getting problems with TPM-WMI event code 1040

Question

My pc randomly drops frames from 80 to 1 before turning off and resetting itself and booting into safe mode. TPM-WMI is consistently popping up as an error code for each time it happens and I don't know what to do or what it means or how to solve said issue. it happens randomly but consistently, I looked online and it says "TPM-WMI indicates that a secure boot update failed to update a Secure Boot variable," I have no idea on how to do this or where to even start. please help.

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Moved from: Sysinternals

Answer 1

The TPM-WMI event code 1040 indicates that there is an issue related to the Trusted Platform Module (TPM) and secure boot. Specifically, it suggests that a secure boot update has failed to update a Secure Boot variable. This can lead to various problems, including system instability and unexpected shutdowns, as you've experienced with your PC dropping frames and booting into safe mode.

Here are some steps you can take to troubleshoot and potentially resolve this issue:

1. Check TPM Status: Open the TPM management console by typing tpm.msc in the Start menu search. Ensure that the TPM is functioning correctly and is enabled.
2. Update BIOS/UEFI: Ensure that your system's BIOS or UEFI firmware is up to date. Manufacturers often release updates that can resolve compatibility issues with TPM and secure boot.
3. Clear TPM: If you are comfortable with it, you can clear the TPM. This will reset it to an unowned state, but be aware that this can result in data loss if you have keys associated with the TPM. Make sure to back up any important data before proceeding. You can clear the TPM from the Windows Defender Security Center under Device security > Security processor details > Security processor troubleshooting > Clear TPM.
4. Secure Boot Settings: Check your UEFI settings to ensure that Secure Boot is enabled. If it is already enabled, you might try disabling and then re-enabling it to see if that resolves the issue.
5. Check for Conflicting Drivers: Ensure that you are using the latest drivers for your hardware, especially for the TPM. If you have non-Microsoft TPM drivers installed, consider removing them and allowing Windows to manage the TPM.
6. Event Viewer: Check the Event Viewer for more details on the TPM-WMI errors. Look under Windows Logs > System for any related entries that might provide additional context or error codes.

If the problem persists after trying these steps, you may want to consult with your hardware manufacturer for further assistance, as there could be a hardware issue with the TPM or other components of your system.

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References:

• Troubleshoot the TPM
• BitLocker and TPM: other known issues

Answer 2

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

I understand the issue you have. There is nothing to worry about. I am here to assist. The error TPM-WMI indicates a BIOS configuration error or driver error on the PC. In this case, can you please check the System logs on the PC so I can further examine the root cause of the issue?

 

To share the System logs, please follow the steps in the link below:

 

Press the Windows key + X, then select "Event Viewer"

Click the drop-down of "Windows logs"

Right-click System > click Filter Current logs > Check: Critical, Warning, and Error > Hit OK

On the right pane, click "Save Filtered Log File As..."

Save the System logs file to your desktop and share it by following the steps from the link:

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

 

Note: You can also use your preferred cloud storage to upload and share the logs.

Answer 3

Hi, thank you for patiently waiting. As per checking and analyzing the event logs, there are multiple TPM errors, which are notifying "Secure Boot CA/keys need to be updated", in this case, I suggest downloading the latest BIOS and Chipset update from your manufacturer's website, in addition, if the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Answer 4

You are always welcome and I hope it will be all good now.

Answer 5

Hi, thank you for that information. In this case, let us make sure that there are no software-related issues on the PC. May I know the Windows version and edition you have? A system repair might be necessary.

To check:

Go to Settings > System > About

Under Windows specifications, please let me know the Windows version and edition you have.