Not receiving email code when wanting to update phone number

Question

For some reason I am not receiving email code to update my phone number. Does not go to inbox, does not go to junk.

Answer 1

Hello! How long have you been trying to send the code? It could be an instability in the email servers... I recommend waiting a few more hours.

If the problem persists, something is preventing the code from being requested. Perhaps a network problem or a problem with your device.

• Access your account at https://account.microsoft.com/account on another device (such as a mobile phone or another computer) > Try changing your phone number.
• Try using a different internet connection, such as mobile data or your neighbor's internet.

Answer 2

Everything appears correct.....the email never arrives

Answer 3

If you are not receiving the email code to update your phone number, it may be due to a few reasons. First, ensure that the email address associated with your account is correct. If the email is correct and you're still not receiving the code, check your email settings and filters to ensure that the messages are not being blocked or filtered out.

Additionally, you might want to check if there are any issues with the email service itself. Sometimes, email delivery can be delayed or fail due to server issues. If you continue to experience problems, consider reaching out to your administrator or support for further assistance.

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References:

• Error when you reset your password in Azure, Office 365, or Intune: Your request could not be processed
• Error when trying to reset password in Azure, Office 365, or Intune: We did not receive your response in time, or you hung up the call