phone verification

Question

Hi .. my hotmail has been blocked but when i signed in it asks for verification .. the phone no is listed but asked for last four digit ... get message unavailable at the moment but ask to verify other ways ... i dont remember the details from my account opening 20 years ago ... is my account frozen that i cant use my phone no as verification ?

Answer 1

i have also key in the emails that i have sent to but that is also rejected ... do i need to add date info for the emails ?

Answer 2

i can get a text message when i sign using my phone no but it brings me back to the verification page with method not working now .. how do i contact customer service ? the problem must have occured with the push messaging for my mail on my phone ...

Answer 3

Hi,

I understand that you are receiving the message “This method is not working right now. Please try a different verification method.” when trying to log in. This message usually appears due to unusual activity, a high volume of requests, or similar issues.

If your phone number is listed as one of your verification methods but you fail to receive the code, it may indicate that your account is blocked.

First, I suggest that you reset your password and try again: https://account.live.com/ResetPassword.aspx

If the issue persists, make sure you’re using a device and location you’ve previously used to sign in. Try using a different verification method, such as an alternate email instead of SMS (or vice versa). You can also switch networks by using Wi-Fi or mobile data. Avoid making repeated attempts. In some cases, waiting 24 hours may help resolve the issue. For further assistance, use the sign-in helper tool to identify the problem and explore available support options.

https://go.microsoft.com/fwlink/?linkid=2214157

Reference: See the 'Try another verification method' section:

https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48

Answer 4

how to contact support when u cant log in ?

Answer 5

If your Hotmail account is blocked and you are unable to receive the verification code via your listed phone number, it may be due to several reasons. Microsoft may limit or block authentication attempts if there have been too many failed attempts or if the account is flagged for security reasons. Here are some steps you can take:

1. Check Phone Number: Ensure that the phone number listed in your account settings is correct and that you have access to it.
2. Alternative Verification Methods: If the phone verification is not working, try selecting other verification options if available. This may include using an authenticator app or answering security questions if you remember them.
3. Account Recovery: If you cannot remember the details from your account opening, you may need to go through the account recovery process. This typically involves providing information that can verify your identity.
4. Contact Support: If you are still unable to access your account, consider reaching out to Microsoft support for assistance. They may be able to help you recover your account or provide additional options for verification.

It's important to act quickly, as accounts can sometimes be permanently inaccessible if they remain blocked for an extended period.

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References:

• You don't receive a text or voice call that contains the verification code for Microsoft Entra multifactor authentication
• Frequently asked questions about Microsoft Entra multifactor authentication