im constantly getting BSOD with this error code 0xffff82865de0f140 . could i get some help with this

Question

im using win11 and this issue started recently. please help

Answer 1

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so I can take a look for you.

Answer 2

The error code you are encountering (0xffff82865de0f140) indicates a bug check, which is commonly associated with a system crash or a blue screen of death (BSOD). Here are some steps you can take to troubleshoot this issue:

1. Check for Hardware Issues: Ensure all hardware components are properly connected and functioning. Run any hardware diagnostics provided by your system manufacturer.
2. Update Drivers: Outdated or incompatible drivers can cause BSOD errors. Make sure all your device drivers are up to date, especially for graphics and network devices.
3. Remove Recently Added Hardware: If you have added any new hardware recently, try removing it to see if the issue persists.
4. Run Windows Memory Diagnostics: Memory issues can lead to BSODs. You can run the Windows Memory Diagnostics tool by searching for "Memory" in the Control Panel and selecting "Diagnose your computer's memory problems".
5. Check for System Corruption: Run a virus scan to ensure that malware is not causing system corruption. You can also use the sfc /scannow command in the Command Prompt to check for and repair corrupted system files.
6. Review Event Viewer Logs: Check the Event Viewer for critical errors that occurred around the time of the BSOD. This can provide insights into what might be causing the problem.

If the problem continues after trying these steps, you may want to consider restoring your system to a previous state or seeking further technical support.

---

References:

• Troubleshoot bug checks (stop code errors)
• Advanced troubleshooting for stop code errors