Log in issues.

Question

I am trying to log in to my account for business, however I cannot remeber to one off email I used to create this account.

If I try account recovery most of the time it will not recognise my phone number, ut when it does it simply doe NOT send the code!!!

Have tried chats with MS and there are worse than useless!!

Any help please.

Have tried calling both numbers but they simply tell you to go online!!!

Answer 1

Hello Bob Whitehouse, thank you for sharing this in our community.

Since you mentioned that this is a Microsoft 365 Business account, the best option is to contact your IT administrator/IT Dept. They have the ability to reset your credentials through the Microsoft 365 Admin Center.

Kind regards,

John Oli