365 refund issue

Question

I received the Microsoft Store refund but it went to an expired card.

How do i fix this?

Answer 1

Greetings!

This is Tin, I'm happy to assist you. Looks like you need to reach the MS Accounts & Billing Support:

Kindly open this link: https://support.microsoft.com/contactus/

Ensure that your MS Account has been signed in (the one with the subscription)

Type "Chat with an agent" and hit Enter.

Please click the "Contact support"

Please select the "Products and services"

Please follow the prompts to connect with a live agent.

You may also choose the "Call me back" option if you prefer to receive a call.

Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

Thank you,

Christine L

Answer 2

How do i contact support.

Can you please give your customers decent support.

It is impossible to contact anyone

Answer 3

How do i contact support

Answer 4

How do i contact support

Answer 5

If you received a refund from the Microsoft Store and it was processed to an expired card, you will need to contact Microsoft support to resolve this issue. They can assist you in redirecting the refund to a valid payment method. Make sure to have your order details and any relevant information ready when you reach out to them.

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References:

• How and when to request a credit from Microsoft