Hardware submit issue.

Question

We have register the Hardware Partner account succefully, and have uploaded the certificate. But the account vetting status is "Pending", and have show "Hardware" dashboard in Parter Center. Can you help us to resolve this issue? Thanks!

Answer 1

If your Hardware Partner account status is "Pending" after uploading the certificate, it typically means that the account is still undergoing the vetting process. Unfortunately, this process can take some time, and there may not be immediate actions you can take to expedite it.

To resolve this issue, you can consider the following steps:

1. Check for Notifications: Ensure that there are no notifications or additional actions required from your side in the Partner Center.
2. Contact Support: If the status remains pending for an extended period, you may want to submit a support request to expedite the vetting process. You can do this by signing into your hardware dev center account and going to the Windows hardware engineering support page.
3. Follow Up: Keep an eye on your email for any communication from Microsoft regarding your account status.

For detailed instructions on how to submit a support request, refer to the relevant support documentation.