Please help with account hack

Question

My hotmail account was hacked. I changed my password, checked rules and deleted the rules I did not create. I have tried blocking the senders to no avail. My emails are being deleted by the hackers and I am continually getting spam from the hackers. How do I stop this? I also need to recover the emails that they deleted. Thanks

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Moved from: Microsoft Security | Microsoft Identity Manager

Answer 1

To address the issues with your hacked Hotmail account, follow these steps:

1. Secure Your Account: Since you have already changed your password, ensure that you are using a strong and unique password that includes a mix of upper and lower case letters, numbers, and special characters. Avoid reusing passwords from other accounts.
2. Enable Multi-Factor Authentication (MFA): If you haven't done so already, enable MFA for your account. This adds an extra layer of security by requiring a second form of verification when logging in.
3. Review Account Activity: Check for any suspicious activity in your account. Look for any unauthorized changes to your settings, such as email forwarding rules or changes to your recovery options.
4. Check Inbox Rules Again: Make sure to thoroughly check for any hidden inbox rules that may have been created by the hacker. You can use PowerShell commands to view all inbox rules, including hidden ones, if you have access to an Exchange environment.

      Get-InboxRule -Identity "<YourEmailAddress>" -IncludeHidden | Format-List
   

5. Recover Deleted Emails: If emails have been deleted, check the Deleted Items folder and the Recoverable Items folder to see if you can restore them. In Outlook, you can usually recover deleted emails from these folders if they haven’t been permanently deleted.
6. Report Spam and Phishing: Continue to report any spam or phishing emails you receive. Use the reporting features in Outlook to help Microsoft identify and block these threats.
7. Contact Support: If the problem persists, consider reaching out to Microsoft Support for further assistance. They may be able to help you recover your account and provide additional security measures.

By following these steps, you should be able to regain control of your account and mitigate further issues.

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References:

• Respond to a compromised cloud email account
• Common symptoms of a compromised Microsoft 365 email account

Answer 2

Hi, I'm John! I will help you with this.

Do you still have access to your Microsoft account, and are you currently signed in?

Check if you still have access to your Microsoft account and make sure you're currently signed in https://account.microsoft.com/ If you’re locked out, let me know.

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Click "Add comment" to let me know.

Regards,

John J.D.