Error on profile

Question

I am getting the below error, how do I resolve this issue, I am unable to schedule my exam due to this -

Answer 1

If you are encountering an error that prevents you from scheduling your exam, it may be related to your profile information. Here are some steps you can take to resolve the issue:

1. Check Your Profile: Ensure that all your personal information, especially your legal name, matches the identification you will present during the exam. If there are discrepancies, update your profile accordingly.
2. Government Official Status: If the error states you are ineligible because you are a government official but you believe this is incorrect, update the government field in your event registration profile. Wait until the event is over to see if your eligibility changes.
3. Contact Support: If the issue persists, you can reach out for assistance through the Microsoft Certification Support Forum. A moderator will respond to your inquiry within one business day.
4. System Pre-check: If you are attempting to take the exam online, run a system pre-check to ensure your computer meets the necessary requirements before registering.

By following these steps, you should be able to resolve the error and proceed with scheduling your exam.

Answer 2

If the URL contains ERROR_VUE_WIDE_BLOCK then your account has been blocked

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.

Answer 3

There is no error to be seen in your question.

Try support: https://learn.microsoft.com/en-us/credentials/support/help