Trackpad Click Not Working & Keyboard Pressing “/” Automatically on Windows 11

Question

Hi,

I’m using Windows 11 and I am facing two serious issues:

I cannot click using my laptop’s trackpad.

Tapping and physical clicks don’t work

  Cursor moves, but clicking does nothing
  
  **The keyboard keeps pressing the “/” key automatically** even when I’m not touching it.
  
     This happens randomly
     
        It interrupts typing and makes the system hard to use
        

I already tried:

Restarting the laptop

Updating drivers

Changing keyboard layout

Checking for stuck keys

Running Windows Defender scan

But the problem still continues.

Could this be a hardware issue, driver corruption, stuck key, or malware?
Please help me diagnose and fix this.

Thank you.

Answer 1

Based on the issues you're experiencing with your trackpad and keyboard on Windows 11, it could be related to several factors:

1. Hardware Issues: Since both the trackpad and keyboard are malfunctioning, it might indicate a hardware problem. If possible, try connecting an external mouse and keyboard to see if they work correctly. If they do, the issue may be with your laptop's built-in hardware.
2. Driver Issues: You mentioned that you've updated the drivers, but it may be worth checking for any additional updates or rolling back to a previous version if the issues started after a recent update. You can do this through Device Manager.
3. Stuck Keys or Debris: Even though you checked for stuck keys, ensure that there’s no debris under the keys or trackpad that could be causing the keyboard to register inputs incorrectly.
4. Malware: Although you ran a Windows Defender scan, consider running a more comprehensive malware scan using a different tool to rule out any malicious software that could be causing these issues.
5. Windows Settings: Check your touchpad settings in Windows Settings under Devices > Touchpad. Ensure that the touchpad is enabled and that the settings are configured correctly.

If the problem persists after these checks, it may be beneficial to consult a professional technician to diagnose any potential hardware issues further.

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References:

• Resolved issues in Windows 11, version 25H2
• Resolved issues in Windows 11, version 24H2

Answer 2

1

Open Command Prompt, then paste in this command and press Enter:

msdt.exe -id KeyboardDiagnostic

Run that Keyboard Troubleshooter to see if that can solve the problem.

2

If the problem is still not resolved:

Connect another external keyboard to your system, is the same problem occurring on that keyboard?