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Missing examination certificate

Kumail Hassan 0 Reputation points
2025-12-01T08:35:03.0566667+00:00

MS Certification ID: 991745445

**Email ID: ****@gmail.com

Name: KUMAIL HASSAN

I am not able to find the certifications I have passed.

which includes,

Office2019: Microsoft Office Specialist: Word Expert

Office2019: Microsoft Office Specialist: Outlook Associate

Office2019: Microsoft Office Specialist: Word Associate

Office2019: Microsoft Office Specialist: excel Expert

I have received congratulation email from Microsoft to the same email but in my profile, they are not found.

Email received between 30-06-2021 to 12-07-2021 for all four exams.

Moved from: Microsoft 365 and Office | Other

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  1. AI answer

    2025-12-01T08:35:12.67+00:00

    If you are unable to find the certifications you have passed, here are some steps you can take:

    1. Review the Credential Requirements: Ensure that you have earned the credentials by passing the appropriate exams. Check the certification or exam details pages for confirmation.
    2. Confirm Your Login Account: Make sure you are signing in to the correct Microsoft Learn profile. If you have multiple profiles under different login accounts, you may be accessing the wrong one. Also, verify that the email associated with your profile is the same as the one where you received the congratulations email.
    3. Check for Certiport Exams: If you took any exams through Certiport, note that those certifications are not reflected in the Microsoft Learn profile. You will need to manage those credentials separately through your Certiport account.
    4. Legacy Certifications: Some older exams and certifications may have aged out and are no longer available in your profile.
    5. Contact Support: If you still cannot find your certifications, consider reaching out to Microsoft Credentials Support for further assistance.

    Following these steps should help you locate your missing certifications.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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