How can I retrieve the serial number of the product "is "Windows Svr Std 2025 64 Bit Spanish 1pk DSP OEI DVD 16 Core Version 24H2"

Question

How can I retrieve the serial number of the product "is "Windows Svr Std 2025 64 Bit Spanish 1pk DSP OEI DVD 16 Core Version 24H2"

The product I ordered contains a DVD with the operating system and a sticker with the serial number for Windows Server 2025. When I scraped off the sticker to reveal the complete serial number, part of it became illegible. Who can I contact to report this issue?

Thank you.

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Moved from: Microsoft Partner Center API

Answer 1

To retrieve the serial number for your Windows Server 2025 product, you typically need to look for the sticker that comes with the product packaging. If part of the serial number has become illegible after scraping off the sticker, you may need to contact Microsoft support for assistance. They can help verify your product and provide guidance on how to proceed with your issue regarding the illegible serial number.

It's also advisable to keep any purchase receipts or documentation handy, as this may help in the verification process when you contact support.

Answer 2

**Hello **Dusan Pizarro Reyes,

I understand how frustrating this is that damaging the product key sticker can feel like hitting a wall, especially since that’s the only way to activate your Windows Server DSP/OEM package. Let me walk you through the right steps.

For OEM/DSP editions, the product key is tied to the physical Certificate of Authenticity (COA) sticker that comes with the media. If the sticker becomes unreadable, Microsoft cannot issue a new key directly, because the license is managed through the OEM channel.

Therefore I suggest you to contact:

• Reseller or distributor: Your first stop should be the store or partner who sold you the package. They are responsible for replacing defective or damaged COA labels. Be ready to provide proof of purchase and photos of the damaged sticker.
• Microsoft OEM Support: If the reseller cannot help, escalate to Microsoft Support under Windows Server → Licensing/Product Key issues. They’ll guide you on next steps.
• Manufacturer: If the license came bundled with hardware, the device manufacturer is the one authorized to replace the COA.

I recommend you to Keep the DVD and damaged sticker safe — they’ll likely be requested as proof. And also, have your invoice or receipt ready before contacting support. Don’t try to guess or reconstruct the missing characters; activation will fail.

If this guidance proves helpful, feel free to click “Accept Answer” so we know we’re heading in the right direction 😊. And of course, I’m here if you need further clarification or support.

Domic Vo.

Answer 3

Good morning Dusan Pizarro Reyes,

I hope you are doing well.

Have you found the answer useful? If everything is okay, don't forget to share your experience with the issue by accepting the answer. Should you need more information, free free to leave a message. Happy to help! :)

Domic Vo.