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not receiving passcodes
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MarkSKaplan
0
Reputation points
Not receiving passcodes. Not receiving passcodes. Not receiving passcodes
Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
7 answers
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Stefan Blom 342.7K Reputation points MVP Volunteer Moderator2025-12-02T00:57:13.58+00:00 -
MarkSKaplan 0 Reputation points
2025-12-01T22:37:05.92+00:00 I now have five critical messages starting at 9:05 AM that I can't open.
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MarkSKaplan 0 Reputation points
2025-12-01T22:34:38.89+00:00 We sent a one-time passcode to *******
Please check your email, enter the one-time passcode and click continue. The one-time passcode will expire in 15 minutes.
The passcode doesn't arrive or arrives more than 15 minutes after requested.
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Harold Milan 17,525 Reputation points Independent Advisor2025-12-02T14:23:28.7666667+00:00 Hi,
If your email provider delays or blocks OTP messages, Microsoft cannot override that. The system assumes the email is delivered instantly, so any delay beyond 15 minutes invalidates the code.
Here’s what you can try:
Check Spam/Junk Folder
Whitelist Microsoft Domains
Use Webmail Instead of Outlook
Log in directly to your email provider’s web interface to bypass client sync delays.
Request a New Code After Clearing Cache
Sign out, clear browser cache, and request a new OTP in an InPrivate/Incognito window.
Let me know how it goes, Happy to help!
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Harold Milan 17,525 Reputation points Independent Advisor
2025-12-01T20:52:37.4333333+00:00 Hi,
Can you be more specific with your concern?Once I have that info, I’ll be happy to share some steps that might help resolve the issue.
Feel free to reply anytime I'm here to help!
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AI answer
2025-12-01T20:17:20.15+00:00 If you are not receiving passcodes, it could be due to several reasons. Here are some troubleshooting steps you can consider:
- Check Your Phone Number: Ensure that the telephone number associated with your account is correct. If it's incorrect, you may not receive the passcodes.
- Missed Calls: If you missed the call or did not answer, you will not receive the passcode. Make sure to answer the call when it comes in.
- Pressing the Right Button: When prompted, make sure to press the pound (#) button after answering the call to confirm your response.
- Network Issues: Sometimes, network issues can prevent calls from coming through. Ensure you have a good signal or try using a different phone.
- Check Spam or Blocked Numbers: Ensure that your phone settings or carrier settings are not blocking calls from the number sending the passcodes.
If you continue to experience issues, you may need to contact your administrator for further assistance.
AI-generated content may be incorrect. Read our transparency notes for more information.