Microsoft Authentication App

Question

Hello, I’m setting up my new business laptop. After I sign in with my email and password, it takes me to a second screen asking me to generate a code with Microsoft Authenticator or enter a verification code. When I go to my Microsoft account to set up the Authenticator app, it asks me for the same thing—a generated code or a verification code—so I’m stuck in a loop. I’ve tried calling support, but I haven’t been able to reach anyone. I’m hoping someone can help because I’ve been trying to fix this for six hours and I’m extremely frustrated.

Answer 1

This especially happens when MFA was previously set up, partially set up, or enforced by your organization. You’re not doing anything wrong , your account is stuck in a state where it requires MFA to sign in, but you don’t have any valid MFA method registered, so it keeps asking for a code you cannot generate.

Please try connecting with the administrator for resetting your MFA