Can’t receive email

Question

I can’t receive new emails for hours.. please help!! Hotmail server down?

Answer 1

If you are unable to receive new emails, there could be several reasons for this issue. Here are some steps you can take to troubleshoot:

1. Check Internet Connection: Ensure that you have a stable internet connection.
2. Check Email Settings: Verify that your email settings are correct, including your incoming mail server settings.
3. Check for Service Outages: Sometimes, email services may experience outages. You can check the service status on the official Microsoft support page or community forums.
4. Clear Cache and Cookies: If you are using a web browser, try clearing your cache and cookies, or try accessing your email from a different browser or device.
5. Update Your App: If you are using an email app, make sure it is updated to the latest version.
6. Check Spam/Junk Folder: Sometimes, legitimate emails may end up in the spam or junk folder.
7. Contact Support: If the problem persists, consider reaching out to Microsoft support for further assistance.

If the issue is related to a new domain added in Microsoft 365, ensure that the domain is verified and that the MX records are correctly set up, as this can also affect email delivery.

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References:

• Can't send or receive email in Outlook and "Metered Connection Warning" is triggered
• Email messages aren't received for a new domain that you add in the Microsoft 365 portal

Answer 2

Hi, I'm John! I will help you with this.

There don’t seem to be any widely reported issues affecting the Outlook app on iOS. Just to be sure, you can double-check Microsoft’s service status here https://status.cloud.microsoft expand "Microsoft consumer products" to see if Outlook is having problems in your area.

It would also help to check if your mailbox loads properly on the web version: https://outlook.live.com/mail

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If the web version is working but the app isn’t, it may be an issue with the Outlook app on your device, and we can go from there. Let me know what you see on both links, and we’ll figure out the next steps together.

Click "Add comment" to let me know.

Regards,

John J.D.