Changes made to Excel (Web/Desktop) in Sharepoint not visible

Question

Here is a cleaned-up, spell-checked version of your message with clearer wording:

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Hi,

Changes made to an Excel file saved in a SharePoint folder are missing.

I made sure OneDrive sync was active while making the changes. Version History does show a version from when I made the changes, but the data that was added is missing.

Even Purview logs confirm that changes were made.

Nothing was found in the cache, and no temporary version was saved.

It’s not about retrieving the data — I need to figure out where the data has gone.

Is there anything else I can check?

Answer 1

Hello @Rujuta Dandekar

Welcome to Q&A forum!

I understand you have made every effort to double-check this issue and identify why it persists, but the behavior continues. The key step here is you can review the Purview log, so may I confirm if you are the global admin of this tenant (account ending with onmicrosoft.com)?

If yes, I will guide you to obtain direct support from Microsoft Engineering Teams. They are authorized to check this issue for you directly.

Please follow the detailed steps below.

(If you are not the global admin, please kindly ask your IT Admin to do it for you)

• Sign into the "Microsoft Admin Center"
• After clicking on "Help & Support" button like this image, you can type "I need help". After that, you can click on "Contact support"
• Choose contact method: "Phone"
• Fill all the information in this contact support details, please describe your situation carefully so they will have enough information to help you.
• Finally, clicking on "Contact me"

After completing them, you will receive an email appointment for a meeting to review this issue professionally together.

"Please note that as a forum moderator, my role is to help clarify your concerns, guide you through possible steps, locate relevant resources, and refer you to the appropriate support teams when needed. I don’t have the permissions to make changes to Microsoft products or access backend customer data, so I’m unable to provide direct solutions or verify specific account details."

Thank you for your understanding in this matter.

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