windows touchscreen not working after update

Question

my laptop suddenly stopped working touch screen after i updated. please assist

Answer 1

If your touchscreen has stopped working after a Windows update, there are a few troubleshooting steps you can try:

1. Check for Additional Updates: Sometimes, issues can be resolved by installing subsequent updates. Make sure your system is fully updated.
2. Restart Your Device: A simple restart can sometimes resolve temporary glitches that may have occurred after the update.
3. Re-enable Touchscreen: You can check if the touchscreen is disabled in Device Manager. To do this:
   • Right-click on the Start button and select Device Manager.
   • Expand the Human Interface Devices section.
   • Look for an entry that mentions HID-compliant touch screen. Right-click on it and select Enable if it's disabled.
4. Check Touchscreen Drivers: Sometimes, the drivers may need to be updated or reinstalled. In Device Manager, right-click on the HID-compliant touch screen and select Update driver.
5. Use Touch Keyboard: If your device has a touchscreen, you can use the touchscreen's touch keyboard to navigate within the Windows Recovery Environment (WinRE) if needed.

If these steps do not resolve the issue, you may want to consider rolling back the update if possible or checking for specific issues related to the update you installed.

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References:

• Resolved issues in Windows 11, version 24H2
• Troubleshooting Applications