how to fix a notice Unlicensed Product notice

Question

I keep getting a notice of an Unlicensed Product and cant use excell any more.

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Moved from: Windows for home | Previous Windows versions | Performance and system failures

Answer 1

To fix the "Unlicensed Product" notice in Excel, you can try the following troubleshooting steps:

1. Check your license: Ensure that you have a valid Microsoft 365 license assigned to your account. If you're using a shared computer, make sure you're signed in with the correct account that has the license.
2. Remove Office credentials:
   • Open Credential Manager from the Start menu.
   • Go to Windows credentials and look for any credentials related to MicrosoftOffice16. Remove them.
   • Disconnect any accounts listed under Access work or school in the Settings menu.
   • Restart your device and try to activate Excel again.
3. Edit the Identity registry value:
   • Open Registry Editor by typing regedit in the Start menu.
   • Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity.
   • Delete the Identities folder and restart your device. If the issue persists, create a new DWORD named NoDomainUser with a value of 1 in the same location.
4. Temporarily turn off User Account Control (UAC):
   • Change the UAC setting to Never notify and restart your device. After trying to activate Excel, revert the UAC setting back to its previous state.
5. Reset Microsoft 365 activation state: Follow the instructions in the Microsoft documentation to reset the activation state for Microsoft 365 Apps.

By following these steps, you should be able to resolve the "Unlicensed Product" notice and regain access to Excel.

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References:

• Microsoft 365 Apps activation Unlicensed product error
• Troubleshoot issues with shared computer activation for Microsoft 365 Apps
• "Microsoft Office cannot verify the license for this product" error when you start an Office app
• "Microsoft Office cannot verify the license for this product" error when you start an Office app

Answer 2

Hello,

Do you have a license though?

If you go to your account online https://account.live.com > Subscription, any active subscription listed here? If so, what's the exact name of the subscritpion?

If not, go to Order history, change the filter to all time, and see if you have ever paid for an Office product?