How to fix error code 0x80070005

Question

how to fix error code 0x80070005 on one drive install

Answer 1

To fix error code 0x80070005 when installing or accessing OneDrive, you can try the following methods:

Option 1: Install available Windows Updates

1. Select Start, enter updates, and then select Check for updates.
2. Install all available Windows updates.
3. After the updates are installed, press the Windows logo key + R to open the Run dialog box.
4. Enter %localappdata%\Microsoft\OneDrive\update, and select OK.
5. Double-click OneDriveSetup.exe to install the latest version of OneDrive.

Option 2: Configure the Group Policy setting to allow Known Folder Move

1. Select Start, and enter gpedit.msc in the search box to open the Local Group Policy Editor.
2. Locate User Configuration > Administrative Templates > Desktop.
3. In the right pane, double-click Prohibit User from manually redirecting Profile Folders.
4. Select Not Configured, and then select OK.
   • Note: If this Group Policy setting is set to Enabled in your organization, the local Group Policy setting will be overwritten.

Option 3: Reset OneDrive

Resetting OneDrive can sometimes resolve sync issues. This action resets all OneDrive settings, and OneDrive will perform a full sync after the reset.

Option 4: Reinstall OneDrive

Reinstalling OneDrive also resets all OneDrive settings and can sometimes resolve sync issues. OneDrive will perform a full sync after the reinstallation.

Answer 2

Hello Sabali,

Thank you for reaching out I understand how frustrating it can be to encounter error code 0x80070005 when installing or accessing OneDrive especially when you need it for your files and productivity. This error usually occurs due to permission issues, outdated components or restrictions from system policies.

One effective alternative solution is to reset OneDrive completely. Resetting clears all cached settings and forces OneDrive to start fresh which often resolves sync and installation problems. To do this press Windows + R, type %localappdata%\Microsoft\OneDrive\OneDrive.exe /reset and select OK. If the file isn’t found try C:\Program Files\Microsoft OneDrive\OneDrive.exe /reset. After the reset restart your computer and open OneDrive again. This process will trigger a full resync and restore default settings without requiring a full reinstall.

Could you confirm if you’re using a personal device or one managed by your organization? Also do you have any antivirus or endpoint protection software running that might block the installation?

I hope this answer is helpful if you have further questions feel free to reply back

Regards,

Marcelo