How do I fix keyboard typing and arrow keys? They do not work.

Question

This is a home account, but I work from home and must have my laptop working. Arrow keys do not work since upgrading to windows 11. I have restarted my computer. I have checked for updates, and my system says everything is up to date and working properly. I followed the instructions to troubleshoot, but that information is inaccurate. Under Troubleshooting > Other Troubleshooting> Keyboard, there is no keyboard option. Now, in addition to the arrow keys not working, my keyboard types garbled letters. I need real help asap.

Answer 1

Thanks for sharing the details, Smk! Check if Scroll Lock (ScrLk) is ON

If Scroll Lock is enabled, arrow keys won’t move the cursor.

Try one of these:

• Press Scroll Lock key (may be ScrLk, ScLk, or under a secondary FN layer)
• If your laptop requires FN: Fn + ScrLk
• If you don’t see it:
  • Open On-Screen Keyboard
    • Press Windows key, type osk, press Enter
    • If ScrLk is lit in blue → click it to turn off

When random characters appear (ex: typing “k” becomes “2k#”), it is almost always one of these:

Turn off stuck language or layout

• Windows may have switched your keyboard layout accidentally.
• Press: Windows + Space Repeatedly press until it returns to your correct language (ex: English US).

Then check typing again.

Turn off “Filter Keys” (very common issue)

If Filter Keys is enabled, keys may repeat incorrectly or not work.

Press Windows + I

Go to Accessibility

Click Keyboard

Turn OFF:

• Filter Keys
• Sticky Keys
• Toggle Keys

Test typing again.

See if this helps. If you need further assistance just let me know.

Best regards,

Kimberly

Answer 2

First, try taking it to computer repair specialists to check the cause of the problem, they might suggest changing the keyboard, but if all that didn't work, I'd recommend using a good external keyboard or using onscreen keyboard, with any of these, your problem should be solved