UNKNOWN CHARGES

Question

Hi Can i look into this purchase with has charged to my credit card? i did not do any purchase with this amount

RM0 UOB Cards: Thank you for using your UOB Card ending 6891 @ Microsoft*Store for USD 1.01 03/12 09:24. For any enquiry please call UOB.

Answer 1

This forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

Answer 2

If you see an unexpected charge on your credit card from Microsoft, you can take the following steps to investigate:

1. Review Your Purchase History: Check your Microsoft account purchase history to see if there are any transactions that you may have overlooked. You can do this by logging into your account on the Microsoft website.
2. Check for Subscriptions: Sometimes, charges can come from subscriptions that you may have signed up for, even if you don't remember doing so. Make sure to check any active subscriptions linked to your account.
3. Contact Customer Support: If you still cannot identify the charge, consider reaching out to Microsoft support for assistance. They can provide details about the transaction and help resolve any issues.
4. Contact Your Bank: If you believe the charge is fraudulent, contact your bank or credit card issuer to dispute the charge and protect your account.

For more information on understanding unexpected charges, you can refer to the relevant Microsoft documentation.

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References:

• Understand the terms in your Azure usage and charges file