How can I retrieve my Micorsoft Office Fundamentals credentials?

Question

I took the exam in high school and no longer have the account that the exam was taken under, so I can't pull it up. I need proof of certification for a class.

Answer 1

To retrieve your Microsoft Office Fundamentals credentials, you will need to access your Certification Dashboard. However, since you no longer have access to the account under which you took the exam, you may face challenges in retrieving your credentials directly.

Here are some steps you can take:

1. Contact Certiport: Since Microsoft Office Fundamentals exams are delivered through Certiport, you should reach out to Certiport Customer Service for assistance. They may be able to help you recover your account or provide proof of your certification.
2. Check with your school: If your exam was taken through a school program, your school may have records of your certification and could assist you in retrieving your credentials.
3. Create a new account: If you have any information from your previous account (like the email used), try to recover it. If not, you might need to create a new account and see if you can link any existing certifications to it.

For further assistance, you can also contact Microsoft Credentials Support for help with missing credentials.

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References:

• Missing Exams or Certifications
• Access your certificates, badges, and transcript

Answer 2

See if https://learn.microsoft.com/en-us/credentials/support/help helps.