How to get Support Team to handle a disabled VM due to a suspicious activity

Question

How to get Support Team to handle a disabled VM due to a suspicious activity

Elijah Rukidi-Mpuuga 0

Been receiving emails in my personal email not related nor connected to my VM account demanding payment but no invoice is issued in my VM account. I engaged Microsoft on this. But early today as I was working on my VM it was remotely stopped with a message that there was a suspicious activity. Getting to Support Team to attend to my issue is too tedious; submitted request provided response not related to the issue; Support virtual assistant via chat nor phone responses were also off the mark - none related to this issue. How best can I get this resolved? Thanks,

Shubham Sharma 3,590 Reputation points Microsoft External Staff Moderator

2025-12-08T12:41:41.19+00:00
Hey Elijah! It sounds like you're facing a frustrating situation with your VM being disabled due to suspicious activity and difficulty reaching out to support. Here’s what you can do to address the issue:

Review Security Issues: Since your VM was stopped due to suspicious activity, it's important to understand the security implications. Microsoft has specific protocols for these situations. You can start by reviewing the Azure Virtual Machines security overview and the Security recommendations for virtual machines in Azure.

Use Microsoft Security Response Center (MSRC): You can visit the Microsoft Security Response Center for additional guidance on security-related issues.

Open a Support Request: You mentioned difficulty in getting through to support. Make sure you're following the proper channels for Azure support. To get direct assistance, consider submitting a support ticket detailing your situation, especially mentioning the suspicious activity and your attempts to reach support. You can use this guide on creating an Azure support request.

Collect Relevant Information: When opening a support ticket, include as much information as possible. Here’s a checklist you can follow:

Describe the problem and any error messages.

Include details about when the issue occurred (date, time, time zone).

Provide the support ticket number (if applicable).

Mention any communication you’ve had with Microsoft's support team.

Keep Your Accounts Secure: Since you received suspicious emails demanding payment not related to your account, it's wise to review the security of your associated accounts. Ensure you are using strong passwords and enable multi-factor authentication where possible.

If you have additional details regarding your VM’s configuration or any specific error messages, sharing that information can also help in diagnosing the issue further!

Hope this helps you get your VM reactivated quickly and safely!

References:

Azure Virtual Machines security overview

Security recommendations for virtual machines in Azure

Microsoft Security Response Center (MSRC)

How to create an Azure support request

Note: This content was drafted with the help of an AI system. Please verify the information before relying on it for decision-making.

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Elijah Rukidi-Mpuuga 0

Thank you Shurma for your attempt to highlight resolves. But all that cannot apply if Microsoft has declined to respond to my inquiry. merely alleging a suspicious activity minus informing or alerting account owner is wanting in business operation character as such actions are arbitrary. The question is why is Microsoft declining to respond nor allow my support request to go through?

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