Missing Certificate and Badge for AZ-900 (Microsoft Certified: Azure Fundamentals)

Question

Hello,

I passed the AZ-900 exam (Microsoft Certified: Azure Fundamentals) recently, but my certificate PDF and badge are not showing on my Certification Dashboard. I can see the exam result on my Learn profile, but the certificate and badge are missing.

Could you please help me link the exam to my account or make the certificate and badge visible?

Here are the details:

Exam: AZ-900 – Microsoft Azure Fundamentals

Exam date: December 4

• Microsoft account used for the exam: ******@hotmail.com
• Learn profile link: https://learn.microsoft.com/en-us/users/phml/

Thank you in advance for your assistance.

Kind regards, *Batuhan KILIC

Moved from Azure Advisor*

Answer 1

If you have passed the AZ-900 exam but your certificate and badge are not visible on your Certification Dashboard, here are some steps you can take to resolve the issue:

1. Review Credential Requirements: Ensure that you have met all the requirements for earning the certification by checking the certification or exam details pages.
2. Confirm Your Login Account: Make sure you are signing in to the correct Microsoft Learn profile. If you have multiple accounts, you might be logged into the wrong one. Check that the account you used for the exam matches the one you are using to view your profile.
3. Check for Multiple Profiles: If you created multiple profiles under different login accounts, you may need to log into each one to find where your certification is recorded.
4. Contact Support: If you still cannot find your certificate and badge, consider reaching out to Microsoft Credentials Support for further assistance.

Following these steps should help you resolve the issue with your missing certificate and badge.

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References:

• Missing Exams or Certifications
• Access your certificates, badges, and transcript