My computer is locked up with a virus

Question

Computer is locked up with a virus and the computer wants me to cal a number

Answer 1

If your computer is locked up and displaying a message asking you to call a number, it is likely that you are experiencing a tech support scam. Scammers often use scare tactics, such as fake error messages, to trick users into calling a number for unnecessary technical support services.

Here are some steps you can take to address the situation:

1. Do not call the number displayed on your screen. Legitimate Microsoft error messages never include a phone number.
2. Force close the browser or application that is displaying the message. You can do this by using Task Manager (press Ctrl + Shift + Esc) to end the task.
3. Run a full scan with Microsoft Defender Antivirus to check for any malware that may have been installed on your device.
4. Uninstall any applications that you may have been instructed to install by the scammers.
5. Change your passwords and monitor your accounts for any unusual activity.
6. If you provided any personal or financial information, contact your bank or financial institutions immediately.

For more information on how to protect yourself from tech support scams, you can refer to the resources provided by Microsoft.

Answer 2

Hey Wendell, it sounds like you may have a tech support scam on your computer. Those pop-ups that freeze your screen and ask you to call a number? Yeah, those are usually fake alerts trying to rip you off for money or get into your PC. Don't sweat it, your computer isn't a goner, but let's take care of this thing. Do not call that number. Try hitting Ctrl+Alt+Delete, open Task Manager, and shut down your browser or anything fishy-looking. If that does the trick, restart your PC and do a full scan with Windows Defender or whatever antivirus you have. If Task Manager doesn't work, hold the power button down for 10 seconds to shut off your computer, then turn it back on in Safe Mode and run the scan from there. Try to remember what site or link got you into this mess. This could tell us more cleanup is needed.