Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Authenticator app
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 17%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZB%3C/text%3E%3C/svg%3E)
Zaira Binas
0
Reputation points
I cant log in to my Authenticator app on my work email because it asks a code on the app!! PLEASE HELP
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 99%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rukmini 8,335 Reputation points Microsoft External Staff Moderator2025-12-04T20:34:31.0633333+00:00 Hello Zaira Binas,
Can you please share your email address with which you are trying to login over private messages so that we can assist you further!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 88%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKE%3C/text%3E%3C/svg%3E)
Kyra E Jackson 0 Reputation points2025-12-04T21:17:13.2933333+00:00 Hello I cannot Log into my workday because of the Microsoft authenticator it’s asking for a code when I’m trying to log into my Microsoft authenticator but it’s not working ! HELP PLS
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Zaira Binas 0 Reputation points
2025-12-04T21:24:48.7366667+00:00 Contact IT through your global administrator and have them reset your MFA
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Rukmini 8,335 Reputation points Microsoft External Staff Moderator
2025-12-04T22:33:27.6133333+00:00 Hello Zaira Binas, Any update on the issue!
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