My authenticator app is not connecting to my work email

Question

My work email will not connect to my authenticator app. Either help me fix the error or give me the option to not use the authenticator app.

Answer 1

If your authenticator app is not connecting to your work email, it may be due to several reasons related to your organization's requirements for authentication. Here are some steps you can take to troubleshoot the issue:

1. Check with your IT department: Your organization may require specific settings or apps to be used for authentication. Confirm with your IT department which authentication app you should be using.
2. Update and open the app: Sometimes, manually updating and opening the authenticator app before trying to sign in can resolve connection issues.
3. Device settings: Ensure that your device settings allow the authenticator app to function properly. For example, on Huawei or Honor devices, you may need to adjust battery settings to allow the app to launch correctly.
4. Reinstall the app: If the problem persists, consider uninstalling and reinstalling the authenticator app. Make sure to back up any necessary accounts before doing so.
5. Alternative options: If your organization allows, you may have the option to use other methods of authentication, such as SMS or phone calls, instead of the authenticator app. Check with your IT department for available alternatives.

If these steps do not resolve your issue, it may be necessary to consult your IT support for further assistance.

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References:

• Troubleshoot issues in the Power Apps mobile app
• Microsoft Authenticator issues