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unblock MFA

Support NSU 25 Reputation points
2025-12-05T07:55:13.0633333+00:00

Please unblock 2FA for login: PII removed

Error is:

Error Code: 399287

Request Id: e2be69c5-c07c-4198-b0d1-e2c6a10e0a00

Correlation Id: 75ff6e93-c8f2-481f-aee9-608c5df5d099

Phone number to receive 2FA sms is: country code is +7 phone is PII removed

Contact and account email is: PII removed

Thank you!

Microsoft Security | Microsoft Entra | Microsoft Entra ID

Answer accepted by question author

Sridevi Machavarapu 33,305 Reputation points Microsoft External Staff Moderator
2025-12-05T08:38:56.3133333+00:00

Hello Support NSU,

Thank you for sharing your details (user's email address, tenant id, phone number, country code and country) with us over Private Message

I have reached out to the engineering team to unblock MFA for your account. They have now unblocked it from the backend and removed the bad reputation on it. You should be able to log in to the Azure Portal without any issues.

Please try logging in and check if you can complete SMS authentication without any errors. Let me know if you encounter any issues.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click on Accept Answer and Yes for was this answer helpful, which may help members with similar questions. If you have extra questions about this answer, please click "Comment". Thanks

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