Account Hacked!

Question

Hello,

What do i do next?

My account has been stolen and they have bypassed the MFA using single-use code and changed my email and password.

I have tried to get into contact with support team but they are hopeless and i believe my account has been disabled. I tried to make an appeal to try recover my account back and un-disable my account as it was linked to my xbox, minecraft and documents.

They have made me fill out this generic form for "recovery" request when I used my account for gaming

The devistating response i get.

I have no clue on how there was an "Abuse of our Platform and Services" when im trying to get my account back? I have bank statements that shows me purchasing Xbox gamepass multiple times and verification ID if needed to show.

I would just like to recovery my account as i have spent time and money on my profile for games. I believed that by having MFA my account would be secured. But the MFA is a joke when they are able to access my account through single-use code without accessing my personal email.

Can i please have more help.

Yes i may be a fault that someone was able to find my email but its not hard to get an email, whats the point of having MFA when you can just disable/alter account details without needing another MFA?

Like surely you would have a grace period before it changes or at least have a grace period of when the details that have been change it has 1 or more days before finalising? Another is i believe this stole my account was now base where i live, surely you would notice the IP change and the region is way different to the past 5 IP.

I just dont get how and why the support team is not as helpful. The process on trying to recovery account is absolutely horrific, if you dont click on the right spot you will just be thrown around.

Im just frustrated on how EASY it is to lose your account even with MFA and how HARD it is to recovery it

Please let me know what else i could do.

Thanks