Crashing when I launch some games like efootball 2025

Question

Crashing when I launch some games like efootball 2025

Le Tam 0

Last week, I still played efootball 2025 (steam version) very well, but then I reset it to the default setting and I only can play it for the first time I launch the game. Then it's just crashed every time I launched it without any error code. So I checked my event viewer and saw the error, and I did everything like upgrade my drivers and my Windows version, reinstall the games,... But I can't fix it. So can you please look at this error reporting and find the solution for me, many thanks.
Here is the report from event viewer :

Faulting application name: eFootball.exe, version: 5.2.0.0, time stamp: 0x691ac2dc

Faulting module name: KERNELBASE.dll, version: 10.0.26100.7171, time stamp: 0xb1a43a46

Exception code: 0xc00000fd

Fault offset: 0x0000000000039ed3

Faulting process id: 0x3104

Faulting application start time: 0x1DC65D9AD8B895A

Faulting application path: D:\SteamLibrary\steamapps\common\eFootball\eFootball\Binaries\Win64\eFootball.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: d3a210e2-0888-4859-be07-57990ebaca52

Faulting package full name:

Faulting package-relative application ID:

Thanks a lot.

Valokafor 0 Reputation points

2026-02-25T11:08:28.87+00:00

Hello

Please did you later find a solution to their issue

I have a similar problem with my Efootball pc

I was playing the game last year everything was alright

Now any time I load up e football connected to the internet it crashes

But when the game is loading and I turn of the internet I can play offline mode,

Your event viewer and mine are showing almost the same thing , and I don't have a solution I have done everything on YouTube
Mohammad Ahmed 0 Reputation points

2026-05-14T09:32:43.1766667+00:00

I have the same problem but it doesn't work in offline mode because it needs internet connection

2 answers

Your answer

Valokafor 0 Reputation points

2026-02-25T11:08:28.87+00:00

Hello

Please did you later find a solution to their issue

I have a similar problem with my Efootball pc

I was playing the game last year everything was alright

Now any time I load up e football connected to the internet it crashes

But when the game is loading and I turn of the internet I can play offline mode,

Your event viewer and mine are showing almost the same thing , and I don't have a solution I have done everything on YouTube
Mohammad Ahmed 0 Reputation points

2026-05-14T09:32:43.1766667+00:00

I have the same problem but it doesn't work in offline mode because it needs internet connection

Answer 1

Thileep Kumar 4,215 Independent Advisor

Could you please share the System logs? Follow the steps below

Press Windows key + X and select Event Viewer.

Expand Windows Logs.

Right-click System, select Filter Current Log, and check Critical, Warning, and Error. Click OK.

On the right side, click Save Filtered Log File As…

Save the file to your desktop and share it using the steps in this link: https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

Le Tam 0 Reputation points

2025-12-05T13:31:34.36+00:00

https://1drv.ms/f/c/ca1384835414948c/IgDdzjB7qoC0RbJ6zmU7imhWAXTE0abeS_lq6Ah9PhZeUR0?e=R94YdV
here is the link for the system logs, the errors occurs on Dec 5th 2025, 6:24:40 PM on the Application tab. Please check it.
Thileep Kumar 4,215 Reputation points Independent Advisor

2025-12-06T02:48:45.3433333+00:00

Thank you for sharing the log file. There are no critical errors reported, but it does show some Windows Update issues. Please check if you have any pending updates and install them. I also recommend completely reinstalling your graphics driver using the widely available free DDU tool, and updating your BIOS as well.
Le Tam 0 Reputation points

2025-12-06T06:06:24.1233333+00:00

could you show me the most corrected way to update my BIOS ? This is the only thing I haven't try because I'm not used to update or change anything in my BIOS before.

And for the graphics drivers, do you mean I have yo reinstall the both NVIDIA and Intel drivers ?
Le Tam 0 Reputation points

2025-12-06T11:51:13.5066667+00:00

I just checked my device, BIOS, drivers and Windows Updates are already up-to-date. What should I do now ?
Thileep Kumar 4,215 Reputation points Independent Advisor

2025-12-11T11:03:47.85+00:00

If you are using both NVIDIA and Intel GPU, yes please remove both using DDU tool and reinstall the latest drivers.
Majd Eddine Baya 0 Reputation points

2026-03-26T08:54:57.1466667+00:00

Hey, is there still any help?

I'm complaining about this issue also.

I did save the file should i share it now

Answer 2

This problem is solved now after I make a new fresh windows version for my Efootball game but the only thing that changed between this version and the past version is that I turned off secure boot in my BIOS settings. I am really don't know if this was the problem but now the game successfully work well so to solve this problem try this.

Run the game in safe mode (can any application be the reason)
Turn off secure boot in BIOS Setup
Run the game in your internal graphic card (If you have dual graphic cards) - (you can make this by going to efootball folder and run efootball settings here ...\SteamLibrary\steamapps\common\eFootball\Settings.exe)
Install new windows (Keep this as the last solution after trying all other solution not in this post only as you can search or ask AI for any other solutions) I hope this will help anyone read this.