Merge Microsoft subscription

Question

Hi,

I purchased a year subscription to microsoft office with my laptop not realising that i already had a microsoft 365 subscription which already includes Office.

Can microsoft merge my products so i don't waste 1 years subscription?

Thanks

Answer 1

Unfortunately, Microsoft does not provide a way to merge subscriptions directly. However, you can manage your subscriptions effectively by canceling the one you do not wish to use. If you decide to cancel your additional subscription, ensure that you do so before the renewal date to avoid being charged. Your existing Microsoft 365 subscription will remain active, and you can continue to use it without any issues.

If you have any specific questions about managing your subscriptions or need assistance with the cancellation process, you can visit the Microsoft 365 admin center for more details.

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References:

• Try or buy a Microsoft 365 for business subscription
• Understand subscriptions and licenses in Microsoft 365 for business

Answer 2

Hi Liz,

Thank you for posting, I am here to help you. We are very sorry but we don't have merge account option for your new subscribed account Microsoft 365 to an existing Microsoft 365 account.

If you want to cancel your subscription to Microsoft 365, You will need to cancel the Microsoft 365 subscription.

Click this to open the page: https://account.microsoft.com/services/microsoft365

Log in using your Microsoft Account. Find your subscription and select Manage. On the next page, select Cancel then Scroll through and follow the instructions on the page to proceed with cancellation. To view our complete cancellation policy.

For more details you can check this article:

How to get a refund on a Microsoft subscription

https://support.microsoft.com/es-es/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

I hope you find this information helpful. Please let us know if you have any further questions If the answer is helpful, please click "Accept Answer".

Best regards,

Jansher