The change password not working

Question

Every time I try to change my password it says, "We ran into a problem. Please try again." I have tired over several days and I am getting spam emails from myself and need to change my password ASAP.

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Moved from: Microsoft Security | Microsoft Authenticator

Answer 1

If you are encountering issues while trying to change your password and receive a message stating, "We ran into a problem. Please try again," it may be helpful to consider the following steps:

1. Check Password Requirements: Ensure that the new password meets all the necessary criteria, which typically include:
   • At least 10 characters long
   • No more than 65 characters
   • At least one uppercase letter (A-Z)
   • At least one lowercase letter (a-z)
   • At least one digit (0-9)
   • At least one special character (e.g., #, $, ? %, &)
2. Clear Browser Cache: Sometimes, clearing your browser's cache and cookies can resolve issues with web applications.
3. Try a Different Browser or Device: If the problem persists, try using a different web browser or device to see if the issue is specific to your current setup.
4. Check for Account Lock: If you've attempted to change your password multiple times unsuccessfully, your account might be temporarily locked. In this case, wait for a while before trying again.
5. Contact Support: If you continue to experience problems, it may be necessary to reach out to Microsoft support for assistance, especially if you suspect your account has been compromised due to spam emails.

Taking these steps should help you resolve the issue with changing your password.

Answer 2

Hi,

The error We ran into a problem. Please try again means the password reset process is failing due to a service issue, browser/session conflict, or account protection lock. Since you’re getting spam from your own account, this is urgent.

 

Fastest solution:

Try resetting your password via Microsoft Account Recovery using a different browser/device and clear cache.

If that fails, contact Microsoft Support immediately for a manual password reset or account unlock.

After regaining access, enable Microsoft Authenticator and review your recovery options for maximum security.

 

I hope this helps.