Hacked email

Question

My email was hacked on Dec. 3, password changed, alot of my stuff was deleted, etc. Yesterday I was able to open it on my computer and get some back. When I went on this morning it is saying they could not find a Microsoft account with that email. My computer shows an email with a figure saying the account has an issue. My cell phone shows the email address with the folders but nothing else and tells me to verify my identity and sign in. Is there anyway of getting the email back?

Answer 1

If your email account has been hacked and you're experiencing issues accessing it, there are several steps you can take to try to recover it:

1. Reset Your Password: If you haven't already, attempt to reset your password using the "Forgot Password" option on the Microsoft sign-in page. This will help regain access if the password was changed by the attacker.
2. Check for Account Recovery Options: When trying to sign in, look for options to verify your identity. This may involve answering security questions or receiving a verification code via SMS or an alternate email.
3. Review Account Activity: If you can access the account, check the recent activity for any unauthorized changes or actions. This can help you understand what has been altered or deleted.
4. Contact Microsoft Support: If you're still unable to access your account, consider reaching out to Microsoft Support for assistance. They may be able to help you recover your account or provide further guidance.
5. Secure Your Account: Once you regain access, enable multifactor authentication (MFA) to enhance security and prevent future unauthorized access. Change your password to a strong, unique one and review any suspicious activity.
6. Investigate Further: If you suspect that the hacker has set up forwarding rules or other means to maintain access, you may need to investigate further. You can check for suspicious inbox rules or any changes to your account settings.

If you follow these steps, you may be able to recover your email account and secure it against future attacks.

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References:

• Respond to a compromised cloud email account
• Secure and Restore Email Function to a Compromised Microsoft 365 Mail Enabled Account

Answer 2

Please note that this is a community forum and we do not have access to any account data or information.

I'm sorry to hear about your issue. If you still have access to your account and it has been compromised, please follow the instructions at this link:
https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If your email address was changed by the hacker, I suggest you fill out this form https://aka.ms/recovermyaccount, which will be sent to a team specially to handle this type of issue.

Use this guide to help you complete it;
https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

You should receive a response via email. It may take up to 72 hours. If you don't receive a response after this time, please check your spam folder.