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windows update not working

paul sheppard 0 Reputation points
2025-12-06T10:40:56.97+00:00

click on windows update , blank screen with turning circle, unable to update.

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Windows for home | Other | Windows update
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  1. Q&A Assist
    2025-12-06T10:41:05.98+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you are experiencing a blank screen with a turning circle when trying to access Windows Update, here are some troubleshooting steps you can follow:

    1. Run the Windows Update Troubleshooter: Navigate to Settings > Update & Security > Troubleshoot > Windows Update. This built-in tool can help identify and fix common issues.
    2. Check for Windows File Corruption: Open an administrative command prompt and run the following command to check for and repair any corrupted files: 
         Dism /online /cleanup-image /restorehealth
    3. Restart Your Computer: Sometimes, a simple restart can resolve pending actions that may be blocking updates.
    4. Install the Latest Servicing Stack Update: Ensure that you have the latest servicing stack update installed for your version of Windows. You can find this in the Microsoft Update Catalog.
    5. Manual Update Installation: If the issue persists, you can manually download the update package from the Microsoft Update Catalog and install it.
    6. Check for Group Policy Settings: If your system is configured to use WSUS (Windows Server Update Services), ensure that the updates are approved on the WSUS server. Incorrect configurations can prevent updates from being downloaded or installed.

    If these steps do not resolve the issue, you may want to check the update history for any error messages or consider seeking further assistance from Microsoft Support.

    References:

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  2. John Jefferson Doyon 47,495 Reputation points Independent Advisor
    2025-12-06T12:03:17.9733333+00:00

    Hi, I'm John! I will help you with this.

    To help narrow down the issue, does the blank screen with the spinning circle appear right after Windows asks you to restart for an update, or does it happen while the update is downloading?

    What troubleshooting steps have you already taken?

    In the meantime, if you haven’t already:

    Perform hard shutdown:

    • Press and hold the power button for about 10 seconds, or until the screen turns off, release the power button and wait for about 30 seconds.
    • After 30 seconds, press the power button again to turn on your device.

    If the issue persists, please provide more details by answering my questions.

    Click "Add comment" below to let me know.

    Regards,

    John J.D.

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