Access loss for Microsoft Authenticator app!!

Question

Hello! My phone broke, I've to factory reset that made me lost access to Microsoft Authenticator app. When I reinstalled it, I was unable to log in. When I tried to set it up again, it did not show the QR code. Instead, it asked me to approve a request in the Authenticator. Request isn't popping up on my phone. Kindly help fix this as I need it for school and work. Tha😊

Answer 1

If you've lost access to the Microsoft Authenticator app due to a factory reset and are having trouble logging in or setting it up again, here are some steps you can follow:

1. Remove and Re-add Your Account: You may need to remove your account from the Microsoft Authenticator app and then re-add it. To do this:
   • Go to your account profile on the Microsoft website and sign in with your organizational account.
   • Select Additional Security Verification.
   • Remove the existing account from the Microsoft Authenticator app.
   • Select Configure and follow the instructions to reconfigure the app.
2. Try Different Verification Methods: If you have multiple verification methods set up, attempt to sign in again and choose a different method on the sign-in page.
3. Contact IT Support: If these steps do not resolve your issue, it may be necessary to reach out to your IT support team for further assistance, especially since you need access for school and work.
4. Consider Temporary Access Pass: If your organization supports it, you might be able to use a Temporary Access Pass to set up passwordless sign-in with the Authenticator app.

These actions should assist you in regaining access to your Microsoft Authenticator app.