Recurring corrupted draft — requesting mailbox repair task

Question

My Outlook.com mailbox is generating a corrupted Draft email that recreates itself even after deletion, password reset, MFA reset, removing all connected apps/devices, and testing from multiple clean devices.

This is NOT device-side — it is a server-side corrupted mailbox object.

Please escalate to the Outlook.com engineering team for a Mailbox Repair Task / Mailbox Reset to clear hidden corrupted Draft objects or stuck sync metadata.

Account: ******@hotmail.com

Answer 1

My Outlook.com mailbox is generating a corrupted Draft item that reappears after deletion on every device (PC, phone, Outlook Web). I have already changed my password, removed all connected apps, reset MFA, disabled POP/IMAP, signed out everywhere, cleared recoverable items, and tested on clean devices.

This is not a device or client issue — it is a server-side mailbox corruption issue requiring escalation.

Please escalate this to the Outlook.com engineering team for a Mailbox Repair Task / Mailbox Reset to remove corrupted draft objects or damaged sync metadata.

Account domain: @hotmail.com

Answer 2

To address the issue of a corrupted Draft email that keeps recreating itself in your Outlook.com mailbox, you may need to perform a mailbox repair task. Unfortunately, the context does not provide specific steps for escalating to the Outlook.com engineering team or initiating a mailbox repair directly. However, here are some general troubleshooting steps you can consider:

1. Run Mailbox Repair Commands: If you have access to PowerShell, you can use the New-MailboxRepairRequest cmdlet to repair the mailbox. This cmdlet can help with various mailbox issues, including corrupted items.
2. Contact Microsoft Support: Since the issue seems to be server-side, contacting Microsoft Support for further assistance would be a good step. They can escalate the issue to the appropriate engineering team if necessary.
3. Check for Add-ins: Sometimes, Outlook add-ins can cause issues. Ensure that any add-ins are disabled and see if the problem persists.

If the problem continues after these steps, it's advisable to follow up with Microsoft Support for a more thorough investigation and potential mailbox reset.

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References:

• Troubleshooting MRS Health Set
• Mailbox named properties quota exceeded