How do I cancel my Microsoft 365 subscritpion?

Question

How do I cancel my subscription to Microsoft365 and move it to a different email address?

Answer 1

Go to https://account.microsoft.com/services and sign in with your current credentials. Turn off recurring billing, if it is enabled, and then cancel the subscription.

Then you can order a new subscription and associate it with your preferred e-mail address / account.

Answer 2

To cancel your Microsoft 365 subscription, you can follow these steps:

1. Go to the Microsoft 365 admin center.
   • If you're using the Simplified view, select Subscriptions.
   • If you're using the Dashboard view, go to Billing > Your products.
2. Select the subscription that you want to cancel.
3. On the subscription details page, in the Subscription and payment settings section, select Cancel subscription.
4. In the Options for canceling your subscription pane, select Cancel now or Cancel before the next renewal date, then select Next.
5. Select a reason for why you’re canceling, provide optional feedback, then select Cancel now.
6. Repeat steps 1 through 4 to cancel all active subscriptions.

After cancellation, your subscription status will show as Disabled and will have reduced functionality until it's deleted. Make sure to save any important data before canceling, as users will lose access to their data once the cancellation becomes effective.

As for moving your subscription to a different email address, you typically cannot transfer a subscription directly to another email. You may need to cancel the current subscription and then create a new one under the desired email address. Alternatively, you can contact Microsoft support for assistance with this process.

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References:

• Cancel your subscription in the Microsoft 365 admin center
• Before you begin
• Determine your cancellation option
• Upgrade or change to a different Microsoft 365 for business plan