Error during verification process

Question

Hi,

I tried to register as a Microsoft Partner and got the following error message during the verification (without DUNS Number as I am based in Germany) **Microsoft runs on trust****. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to **Microsoft support

It also provides me some numbers for the support ticket. I have access to the Microsoft partner center but when I try to open a ticket it prompts me a select a workspace and my list is empty. Therefore I am not able to open a ticket.

Could you please assist me on how to contact partner support to get my business validated?

Answer 1

To contact partner support regarding your verification issue, you can follow these steps:

1. Check Your Partner Center Account: Ensure that you are logged into the Microsoft Partner Center with the correct account that has the necessary permissions to access support options.
2. Access Support Options: If your workspace list is empty, it may indicate that your account does not have the necessary permissions or that it is not fully set up. Make sure you are listed as a global administrator or have the appropriate role assigned.
3. Contact Microsoft Support Directly: Since you are unable to open a ticket through the Partner Center, you can reach out to Microsoft support through other channels. You can use the support numbers provided in the error message you received. Alternatively, you can visit the Microsoft support page for partners to find additional contact methods.
4. Follow Up on Verification: If you have specific documentation or information that can assist in your verification process, be prepared to provide that when you contact support.

If you continue to experience issues, consider checking the verification status in your Partner Center account settings or following up on any pending actions that may be required for your account.

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References:

• Verify your account information when you enroll in a new Partner Center program
• Common registration errors

Answer 2

I try to proceed with point 3, however I am always redirected to the portal. Please give another option to contact support. Thanks.