fix authentication

Question

I am logged out of my authenticator app and outlook app. When trying to log in I need the authentication number but I can’t get that authentication number because i’m not logged into anything. what do i do.

Answer 1

If you are logged out of your authenticator app and Outlook app and cannot access the authentication number, you can try the following steps:

1. Use Alternative Sign-in Methods: If you have registered other authentication methods (like a mobile phone number or email), you can use those to receive a verification code.
2. Contact Your Administrator: If you are part of an organization, reach out to your IT administrator for assistance. They may be able to reset your authentication settings or provide you with a temporary access method.
3. Recovery Options: If you have set up recovery options during your initial account setup, follow those to regain access.
4. Wait and Retry: If you are facing temporary issues with the authenticator app or the services, waiting a few minutes and trying again may help.

If you are still unable to access your account, you may need to follow the recovery process outlined by Microsoft for your specific account type.

---

References:

• Fix authentication issues in Microsoft 365 apps when you try to connect to a Microsoft 365 service
• Authentication methods in Microsoft Entra ID - Voice call