Unable to sign in authentication app

Question

U able to sign in into the account to get code.

It says I am signed in but not have access to.

Answer 1

It seems you are experiencing issues with signing in to your account using the authentication app. Here are some steps you can take to troubleshoot the problem:

1. Check Device Configuration: Ensure that your device is set up correctly to allow the authentication app to function. If your company requires Microsoft Intune or a specific authentication app, make sure it is properly installed and configured.
2. Update the Authentication App: Sometimes, simply updating the authentication app can resolve sign-in issues. Make sure you have the latest version installed.
3. Open the Authentication App Manually: Before attempting to sign in, try opening the authentication app manually. This can sometimes help in launching the app correctly.
4. Check for Background Restrictions: If you're using a Huawei or Honor device, go to Settings > Battery > App launch and ensure that the authentication app is allowed to run in the background. For Vivo devices, check Settings > More Settings > Applications > Autostart to enable the app.
5. Contact IT Support: If the issue persists, it may be best to contact your IT department or help desk for further assistance, especially if there are specific configurations required by your organization.

By following these steps, you should be able to resolve the sign-in issue with your authentication app.