How to fix getting emails

Question

UTC Date: 2025-12-08T16:18:31.594Z
Client Id: 217179734ABD482C8F6312B67342449C
Session Id: 649be39b-74e2-4dec-9319-87b88085a0e8
Client Version: 20251114001.20
BootResult: configuration
Back Filled Errors: Unhandled Rejection: Error: 500:undefined|Unhandled Rejection: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data:undefined|undefined:undefined|undefined:undefined
err: Microsoft.Exchange.Data.Storage.TenantAccessBlockedException
esrc: StartupData
et: ServerError
estack: w@https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.a7d3fba0.js:2:8754
165332/E/<@https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.a7d3fba0.js:2:41503

st: 500
ehk: X-OWA-Error
efe: BN9PR03CA0629
ewsver: 15.20.9388.13
emsg: TenantAccessBlockedError

Have not gotten an email in a week. If someone could help me out I would really appreciate it

Answer 1

Hi David,

Thank you for posting, I am here to help. May i know if this account is your personal, work or school?

Are you using a personal, work or school device?

For the meantime please follow this steps see if this will help.

Check your license subscription regarding Microsoft 365 is already expired.

Go to https://account.microsoft.com/services

Log in your Microsoft account. Review the details under the Subscriptions heading. Check if your subscription already expired.

Let me know how this goes. Looking forward to helping you out.  If you need more help please feel free to let me know. If the answer is helpful, please click "Accept Answer".

Best regards,

Jansher