Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Sign-in failed Error code: AADSTS5000225 Error message: AADSTS5000225: This tenant has been blocked due to inactivity. Help me to resolve this issue
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Kalpa Phadte
0
Reputation points
Whenever I am trying to login to portal.azure.com, I am getting this error "Sign-in failed
Error code: AADSTS5000225
Error message: AADSTS5000225: This tenant has been blocked due to inactivity." Kindly assist me to resolve this issue.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Rukmini 42,850 Reputation points Microsoft External Staff Moderator2025-12-08T17:38:41.38+00:00 Hello Kalpa Phadte,
The error you received (AADSTS5000225) means your tenant has been marked as inactive. When a tenant is inactive for a long time, Microsoft applies a login block. If the block lasts more than 20 days, the tenant may be permanently deleted.
Tenant inaccessible due to inactivity
If the block has been in place for less than 20 days, we may be able to restore access by unblocking it. Please provide the following details via private message:
- Tenant ID
- Email ID you are trying to sign in to portal
- Correlation ID from the login failure
- Timestamp of the failure
- Business impact and reason for restoring the tenant
Note: If this is a test or non-critical tenant, you can create a new one: Quickstart: Create a new tenant in Microsoft Entra ID
Let me know if you have any further queries—feel free to reach out!
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Rukmini 42,850 Reputation points Microsoft External Staff Moderator
2025-12-09T20:33:42.91+00:00 Hello Kalpa Phadte, Please share the details over the private messages so that we can assist you further.
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